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Quality Approach

In 1996, the company took a new step in the direction of Quality Control and Quality Assurance with consultants embarking upon the process of ISO-9001 certification as an internationally recognized quality assurance standard comprising company quality policies, procedures, manuals and organisations that are so mandatory to ensure very high professional levels of consultancy and engineering services.

Our Quality Policy is to:

  • Satisfy clients by delivering consistent high quality and cost effective services in a timely and responsive manner, integrating sustainable development requirements;
  • Satisfy employees by providing a congenial and professional environment and employment conditions;
  • Provide shareholders with a satisfactory return on investment;
  • Establish mutually beneficial and enduring relationships with partners, sub-consultants and suppliers

We aim to meet or exceed quality objectives:

  • For owners and stakeholders
    By benchmarking the results to the Annual Business Plan.
  • For clients
    By achieving a client satisfaction level ≥ 70% in terms of implementation of projects and services;
    By periodically monitoring, controlling and addressing complaints for their elimination
  • For employees
    By enhancement of skill, competence and satisfaction level and process competency through conducive environment, rewards & training
  • For partners, sub-consultants and suppliers
    Maintain a good and lasting relationship.

 

 

 

 

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